After installing rollup 12 and upwards, Customers may find that the ribbon is empty at the Edit Form for certain entitites, mostly Case/Incident and Task.
The problems comes from three reasons which can happen together or separately:
1. There is a Javascript Error on the form that stops the form load, this happens on the enabling of the form assistant, so disabling the Form Assistant will prevent the problem. This problem is seen in Firefox too. not just on IE.
2. There are other problems with the Javascript and HTML code that fails to execute. After Clearing the " Load pages in the most recent version of Internet Explorer" setting the form will load.
3. Rollup 14 installs the Activity Feed solution. If you installed it from the market before the rollup, the installation of the solution may fail.
sources :
problem 2 solution by Imagine Technology Group
http://thinketg.com/dynamics-crm-2011-ru-12-blank-ribbon-issue-resolution/
problem 2 solution by power objects
http://www.powerobjects.com/blog/2013/02/13/customized-case-ribbon-missing-ur-12/
problem 3 solution by chamara iresh
http://stackoverflow.com/questions/19462988/crm-2011-ribbon-bar-missing-after-applying-update-rollup-14-in-ie-not-the-chrome
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